Privacy Policy

Welcome to SkilledHands. SkilledHands ("we", "us", "our") is committed to protecting your privacy and ensuring a safe, transparent marketplace experience. This Privacy Policy describes how we collect, use, share, and safeguard your personal information when you visit our website at https://skilledhands.app or use the SkilledHands mobile application and related services (collectively, the "Service").

1. Information We Collect

We collect several types of information to provide, maintain, and improve our platform:

• Account Registration Details: When you register an account, we collect your full name, email address, password (stored in hashed format), profile picture, and preferred language.
• Google Sign-In Data: If you choose to log in via Google Sign-In, we collect basic profile information from your Google account, specifically your name, email address, and profile picture URL.
• Job and Bid Content: Information you create or submit on the platform, including job descriptions, uploaded job photos, geographic area or city location, estimated budget, bid offers, messages exchanged with other users, ratings, and reviews.
• Tradesperson Profile Data: For trade professionals, we collect business names, trade specializations, qualifications, work portfolio descriptions, and service location details.
• Technical & Device Data: Information collected automatically when accessing the Service, such as IP address, browser type, operating system, device identifiers, system logs, access times, and session identifiers via cookies or local storage.

2. How We Use Your Information

We use the collected information for the following operational and legitimate business purposes:

• To register, manage, and secure your user account.
• To operate the SkilledHands marketplace, enable job postings, match clients with relevant local tradespeople, facilitate bids, and power messaging.
• To send essential service communications, job alerts, system updates, and support messages.
• To prevent fraud, security incidents, unauthorized access, and illegal activities.
• To maintain, analyze, troubleshoot, and enhance the performance and user experience of our Service.
• To enforce our Terms of Service and comply with applicable legal obligations.

We do not sell personal data to third parties, and we do not use your personal information for third-party targeted advertising.

3. Google User Data Policy Compliance

SkilledHands integrates Google Sign-In to provide a simple, secure authentication experience for our users.

• Scope of Access: We request and access only basic Google profile information (your name, email address, and profile picture). We do not request access to contacts, drive files, or calendar data.
• Purpose of Access: Google user data is used strictly for user identification, account creation, and authentication upon sign-in.
• No Advertising Use: Information obtained from Google APIs is never used for serving advertisements or transferred to ad networks.
• No Unauthorized Transfers: We do not transfer or share Google user data with third parties, except as necessary to provide or improve the Service, comply with applicable law, or as part of a corporate merger or acquisition.

4. How We Share Information

We share your personal information only under the following limited circumstances:

• With Other Platform Users: To operate the marketplace, public job details, tradesperson profiles, bid prices, and reviews are visible to other users. Contact details are shared between clients and tradespeople only when a bid is accepted or communication is initiated for a job.
• Service Providers: We share data with trusted third-party service providers who perform services on our behalf—including cloud hosting, database management and authentication (such as Supabase), email delivery, and technical analytics. These providers are bound by strict contractual confidentiality and data security obligations.
• Legal & Safety Obligations: We may disclose information if required by law, regulation, subpoena, search warrant, or government request, or to protect the safety, rights, and property of SkilledHands, our users, or the public.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, user data may be transferred as part of the business assets.

5. Cookies and Local Storage

SkilledHands uses essential cookies and browser local storage to maintain user session states, preserve language preferences, and remember authentication states. You can manage or block cookies through your browser settings, though disabling essential cookies may impact your ability to use certain features of the platform.

6. Data Retention and Security

We retain your personal information for as long as your account remains active or as needed to fulfill the purposes outlined in this policy, resolve disputes, and comply with legal requirements. We implement industry-standard technical, organizational, and physical security measures—including encrypted transmissions and secure authentication—to protect your data against unauthorized access, loss, or misuse.

7. Your Data Rights and Choices

Depending on your jurisdiction, you have the following rights regarding your personal information:

• Access & Export: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete personal information.
• Deletion ("Right to be Forgotten"): Request the deletion of your account and associated personal data, subject to necessary legal exceptions.
• Objection & Restriction: Object to or request restriction of certain processing activities.
• Withdraw Consent: Withdraw any consent previously granted for data processing.

To exercise any of these rights, please email us at ask@skilledhands.app. We will respond to your request in accordance with applicable data protection laws.

8. International Data Transfers

SkilledHands operates globally. Information we collect may be processed and stored on cloud servers located in various countries. We take appropriate measures to ensure that international transfers comply with applicable data protection legislation.

9. Children's Privacy

The SkilledHands Service is intended solely for users who are at least 18 years of age. We do not knowingly collect or solicit personal information from anyone under the age of 18. If we become aware that we have collected personal data from a child under 18, we will promptly delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. Any updates will be posted on this page with a revised "Effective Date". We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

SkilledHands
Email: ask@skilledhands.app
Website: https://skilledhands.app